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Chapter 8

Communicating Customer Value: Promotion to Evangelism

Processo de Comunicação
Processo de Comunicação
The communication process is the transmission and reception of messages or information from one sender to the receiver. It involves the sender encoding an ...
Objetivos de Comunicação
Objetivos de Comunicação
Marketing communication objectives refer to the strategic goals that guide promotional activities. They set the stage for messaging strategies, content ...
O Modelo AIDA
O Modelo AIDA
The AIDA model, which stands for Attention, Interest, Desire, and Action, helps businesses understand the buying process of a potential buyer. Consider ...
Comunicação Integrada de Marketing
Comunicação Integrada de Marketing
Integrated marketing communication is the strategic combination of various marketing channels to convey a unified and compelling message to target ...
Comunicação de Marketing Eficaz
Comunicação de Marketing Eficaz
Effective marketing communication lays the foundation for executing an integrated marketing communication plan. The IMC plan has seven steps. The first ...
Publicidade I
Publicidade I
Advertising is a paid strategy that brands and organizations employ to promote their offerings through diverse channels, including TV, radio, print media, ...
Publicidade II
Publicidade II
Print and outdoor ads are two major forms of advertisements. Print ads are promotional messages inked on paper and distributed via diversified outreach ...
Publicidade III
Publicidade III
TV and radio ads are classic and impactful mass-marketing methods for engaging audiences. Television advertising is a powerful platform for businesses to ...
Endossos de Celebridades e Influenciadores
Endossos de Celebridades e Influenciadores
Celebrity endorsement and influencer marketing involve brands partnering with famous individuals to promote their products or services. Celebrity ...
Promoção de Vendas I
Promoção de Vendas I
Sales promotions are short-term incentives designed to stimulate purchases of goods and services. Businesses leverage these promotions to unveil exciting ...
Promoção de Vendas II
Promoção de Vendas II
Sales promotion helps attract customers and promote sales in various ways. For example, coupons offer item discounts, such as Kellogg's ...
Promoção de Vendas III
Promoção de Vendas III
Trade-oriented sales promotion strategically targets channel intermediaries to push products to consumers. It includes tools like trade allowances, ...
Venda Pessoal I
Venda Pessoal I
Personal or one-to-one selling is a direct, face-to-face process where a salesperson builds relationships with potential customers, understands their ...
Venda Pessoal II
Venda Pessoal II
The personal selling process includes the steps involved in the one-on-one selling technique. Harry is an electric vehicle sales representative engaged in ...
Marketing Direto I
Marketing Direto I
Direct marketing is a technique that communicates a personalized message directly to a target audience to inspire actions. It is a cost-effective way for ...
Marketing Direto II
Marketing Direto II
Various industries use direct marketing to attract potential customers and engage with existing customers. For example, banks use various direct marketing ...
Marketing Online I
Marketing Online I
Online marketing is all about promoting products and services on the internet. It has become increasingly essential for businesses due to the rise in ...
Marketing Online II
Marketing Online II
Businesses use a dynamic blend of online marketing tools, including search engine optimization, content marketing, pay-per-click, social media, email, and ...
Relações Públicas I
Relações Públicas I
Public relations or PR are activities aimed at promoting and managing a company's reputation and influencing public opinion to gain support. PR can be ...
Relações Públicas II
Relações Públicas II
Public relations or PR tools include publications, video-audio programs, annual reports, media relations, websites, and social media designed to convey ...
Funil de Marketing - Conceito
Funil de Marketing - Conceito
The Marketing Funnel is a model representing a customer's journey from product discovery to purchase. It acts as a guide for businesses on media ...
Aplicação do Funil de Marketing
Aplicação do Funil de Marketing
The marketing funnel aids marketers in choosing the appropriate media at each step of the process. In the awareness stage, marketers select diverse media ...
Orçamento da CIM I
Orçamento da CIM I
The IMC budget represents the total money allocated for all promotional activities. It prevents a company from overspending or underspending on ...
Orçamento de CIM II
Orçamento de CIM II
Companies use structured approaches to allocate resources effectively when creating marketing budgets. For example, XYZ Mobile allocates a five hundred ...
Planejando Uma Campanha
Planejando Uma Campanha
Planning a campaign involves detailing each step and timing to coordinate activities effectively toward the campaign goals. For example, Puma's ...
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