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Chapter 8

Communicating Customer Value: Promotion to Evangelism

Proceso de comunicación
Proceso de comunicación
The communication process is the transmission and reception of messages or information from one sender to the receiver. It involves the sender encoding an ...
Objetivos de comunicación
Objetivos de comunicación
Marketing communication objectives refer to the strategic goals that guide promotional activities. They set the stage for messaging strategies, content ...
El modelo AIDA
El modelo AIDA
The AIDA model, which stands for Attention, Interest, Desire, and Action, helps businesses understand the buying process of a potential buyer. Consider ...
Comunicación de marketing integrada
Comunicación de marketing integrada
Integrated marketing communication is the strategic combination of various marketing channels to convey a unified and compelling message to target ...
Comunicación de Marketing eficaz
Comunicación de Marketing eficaz
Effective marketing communication lays the foundation for executing an integrated marketing communication plan. The IMC plan has seven steps. The first ...
Publicidad I
Publicidad I
Advertising is a paid strategy that brands and organizations employ to promote their offerings through diverse channels, including TV, radio, print media, ...
Publicidad II
Publicidad II
Print and outdoor ads are two major forms of advertisements. Print ads are promotional messages inked on paper and distributed via diversified outreach ...
Publicidad III
Publicidad III
TV and radio ads are classic and impactful mass-marketing methods for engaging audiences. Television advertising is a powerful platform for businesses to ...
Respaldos de celebridades y personas influyentes
Respaldos de celebridades y personas influyentes
Celebrity endorsement and influencer marketing involve brands partnering with famous individuals to promote their products or services. Celebrity ...
Promoción ventas I
Promoción ventas I
Sales promotions are short-term incentives designed to stimulate purchases of goods and services. Businesses leverage these promotions to unveil exciting ...
Promoción de Ventas II
Promoción de Ventas II
Sales promotion helps attract customers and promote sales in various ways. For example, coupons offer item discounts, such as Kellogg's ...
Promoción Ventas III
Promoción Ventas III
Trade-oriented sales promotion strategically targets channel intermediaries to push products to consumers. It includes tools like trade allowances, ...
Venta Personal I
Venta Personal I
Personal or one-to-one selling is a direct, face-to-face process where a salesperson builds relationships with potential customers, understands their ...
Venta Personal II
Venta Personal II
The personal selling process includes the steps involved in the one-on-one selling technique. Harry is an electric vehicle sales representative engaged in ...
Marketing Directo I
Marketing Directo I
Direct marketing is a technique that communicates a personalized message directly to a target audience to inspire actions. It is a cost-effective way for ...
Marketing Directo II
Marketing Directo II
Various industries use direct marketing to attract potential customers and engage with existing customers. For example, banks use various direct marketing ...
Marketing online I
Marketing online I
Online marketing is all about promoting products and services on the internet. It has become increasingly essential for businesses due to the rise in ...
Marketing Online II
Marketing Online II
Businesses use a dynamic blend of online marketing tools, including search engine optimization, content marketing, pay-per-click, social media, email, and ...
Relaciones Públicas I
Relaciones Públicas I
Public relations or PR are activities aimed at promoting and managing a company's reputation and influencing public opinion to gain support. PR can be ...
Relaciones Públicas II
Relaciones Públicas II
Public relations or PR tools include publications, video-audio programs, annual reports, media relations, websites, and social media designed to convey ...
Embudo de marketing: Concepto
Embudo de marketing: Concepto
The Marketing Funnel is a model representing a customer's journey from product discovery to purchase. It acts as a guide for businesses on media ...
Aplicación Embudo Marketing
Aplicación Embudo Marketing
The marketing funnel aids marketers in choosing the appropriate media at each step of the process. In the awareness stage, marketers select diverse media ...
Presupuesto de IMC I
Presupuesto de IMC I
The IMC budget represents the total money allocated for all promotional activities. It prevents a company from overspending or underspending on ...
Presupuesto de IMC II
Presupuesto de IMC II
Companies use structured approaches to allocate resources effectively when creating marketing budgets. For example, XYZ Mobile allocates a five hundred ...
Planificar una Campaña
Planificar una Campaña
Planning a campaign involves detailing each step and timing to coordinate activities effectively toward the campaign goals. For example, Puma's ...
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