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Chapter 8

Communicating Customer Value: Promotion to Evangelism

La comunicazione
La comunicazione
The communication process is the transmission and reception of messages or information from one sender to the receiver. It involves the sender encoding an ...
Obiettivi di comunicazione
Obiettivi di comunicazione
Marketing communication objectives refer to the strategic goals that guide promotional activities. They set the stage for messaging strategies, content ...
Il Modello AIDA
Il Modello AIDA
The AIDA model, which stands for Attention, Interest, Desire, and Action, helps businesses understand the buying process of a potential buyer. Consider ...
Comunicazione integrata
Comunicazione integrata
Integrated marketing communication is the strategic combination of various marketing channels to convey a unified and compelling message to target ...
Comunicazione efficace
Comunicazione efficace
Effective marketing communication lays the foundation for executing an integrated marketing communication plan. The IMC plan has seven steps. The first ...
Pubblicità_I
Pubblicità_I
Advertising is a paid strategy that brands and organizations employ to promote their offerings through diverse channels, including TV, radio, print media, ...
Pubblicità_II
Pubblicità_II
Print and outdoor ads are two major forms of advertisements. Print ads are promotional messages inked on paper and distributed via diversified outreach ...
Pubblicità_III
Pubblicità_III
TV and radio ads are classic and impactful mass-marketing methods for engaging audiences. Television advertising is a powerful platform for businesses to ...
Sponsorizzazioni di celebrità e influencers
Sponsorizzazioni di celebrità e influencers
Celebrity endorsement and influencer marketing involve brands partnering with famous individuals to promote their products or services. Celebrity ...
Promozioni I
Promozioni I
Sales promotions are short-term incentives designed to stimulate purchases of goods and services. Businesses leverage these promotions to unveil exciting ...
Promozioni_II
Promozioni_II
Sales promotion helps attract customers and promote sales in various ways. For example, coupons offer item discounts, such as Kellogg's ...
Promozioni_III
Promozioni_III
Trade-oriented sales promotion strategically targets channel intermediaries to push products to consumers. It includes tools like trade allowances, ...
Vendita diretta I
Vendita diretta I
Personal or one-to-one selling is a direct, face-to-face process where a salesperson builds relationships with potential customers, understands their ...
Vendita diretta II
Vendita diretta II
The personal selling process includes the steps involved in the one-on-one selling technique. Harry is an electric vehicle sales representative engaged in ...
Marketing Diretto_I
Marketing Diretto_I
Direct marketing is a technique that communicates a personalized message directly to a target audience to inspire actions. It is a cost-effective way for ...
Marketing Diretto_II
Marketing Diretto_II
Various industries use direct marketing to attract potential customers and engage with existing customers. For example, banks use various direct marketing ...
Marketing digitale_I
Marketing digitale_I
Online marketing is all about promoting products and services on the internet. It has become increasingly essential for businesses due to the rise in ...
Marketing digitale II
Marketing digitale II
Businesses use a dynamic blend of online marketing tools, including search engine optimization, content marketing, pay-per-click, social media, email, and ...
Pubbliche Relazioni_I
Pubbliche Relazioni_I
Public relations or PR are activities aimed at promoting and managing a company's reputation and influencing public opinion to gain support. PR can be ...
Pubbliche Relazioni II
Pubbliche Relazioni II
Public relations or PR tools include publications, video-audio programs, annual reports, media relations, websites, and social media designed to convey ...
Funnel di marketing - Il concetto
Funnel di marketing - Il concetto
The Marketing Funnel is a model representing a customer's journey from product discovery to purchase. It acts as a guide for businesses on media ...
Applicazione del funnel di marketing
Applicazione del funnel di marketing
The marketing funnel aids marketers in choosing the appropriate media at each step of the process. In the awareness stage, marketers select diverse media ...
Budget per la comunicazione integrata I
Budget per la comunicazione integrata I
The IMC budget represents the total money allocated for all promotional activities. It prevents a company from overspending or underspending on ...
Budget per la comunicazione integrata II
Budget per la comunicazione integrata II
Companies use structured approaches to allocate resources effectively when creating marketing budgets. For example, XYZ Mobile allocates a five hundred ...
Pianificazione di una campagna di marketing
Pianificazione di una campagna di marketing
Planning a campaign involves detailing each step and timing to coordinate activities effectively toward the campaign goals. For example, Puma's ...
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