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Chapter 5

Creating Customer Value: Product to Experience

Prodotti, servizi ed esperienze
Prodotti, servizi ed esperienze
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
I livelli di un prodotto
I livelli di un prodotto
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
Le tipologie di prodotto
Le tipologie di prodotto
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
Considerazioni sul marketing dei prodotti di largo consumo
Considerazioni sul marketing dei prodotti di largo consumo
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
Decisioni aziendali su prodotti e servizi
Decisioni aziendali su prodotti e servizi
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
Decisioni sulle linee di prodotto
Decisioni sulle linee di prodotto
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
decisioni sul mix di prodotti
decisioni sul mix di prodotti
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
Branding I
Branding I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
Il Marchio II
Il Marchio II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
Le strategie di branding
Le strategie di branding
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
Packaging ed etichettatura
Packaging ed etichettatura
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
Il marketing dei servizi 1
Il marketing dei servizi 1
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
Marketing dei servizi II
Marketing dei servizi II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
Sviluppo di nuovi prodotti: il bisogno
Sviluppo di nuovi prodotti: il bisogno
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
processo di sviluppo di nuovi prodotti
processo di sviluppo di nuovi prodotti
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
Il processo di sviluppo di nuovi prodotti
Il processo di sviluppo di nuovi prodotti
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
Teoria della diffusione dell'innovazione
Teoria della diffusione dell'innovazione
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
Il ciclo di vita del prodotto e le strategie più rilevanti
Il ciclo di vita del prodotto e le strategie più rilevanti
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
Il portfolio di brand e di prodotti
Il portfolio di brand e di prodotti
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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