4.8 : تكوين شخصية العميل

Creating impactful customer personas begins with thorough research into the customer base.

This involves using analytics to extract demographic details such as age, location, and profession from sales data.

Additionally, insights into customer behavior patterns, interests, habits, motivations, aspirations and pain points are gathered through surveys, interviews, social media, and Google Analytics.

This data is the foundation for persona development.

In the second step, common traits and trends are identified within the data. Examples include preferences for mobile apps, consistent use of specific communication channels like social media or email, and varied buying habits in product categories.

The third step involves creating detailed persona profiles based on these identified trends.

Each persona is given a name and job title. It includes details about demographics, goals, challenges, and preferred communication channels.

The goal is to humanize these personas, like Emily, the fitness enthusiast, or James, the family-oriented entrepreneur.

These personas help understand the market segments represented in the data and act as a guide for all marketing mix decisions.